Support – Returns & Exchanges – RMA

July 22, 20170

Fit

We guarantee the fit of custom orders, utilizing the measurements provided to us, for 90 days from the date delivered.  Cost for modifications and adjustments due to incorrect measurements submitted by the customer or dealer are the responsibility of the customer/dealer.

Returns

Stock rigs & parts may be returned within 30 days in new, un-jumped condition for a restocking fee.  Custom rigs & parts cannot be returned.  Mirage Systems reserves the right to refuse any return.

Warranty

Due to the very high risk nature of skydiving, all Mirage products carry NO WARRANTY!  This includes any and all potential defects in design, materials and workmanship.  The buyer and any users waive all manufacturer liability for personal injury, including death, that may result from use of the equipment.

If you believe there is a problem with your Mirage Harness & Container not due to normal wear and tear that would qualify for repair or replacement, you should notify us within one (1) year from the date of sale or prior to the second reserve pack.  The notification period for parts replacement is ninety days (90) from the date of sale.

  • Excessive wear, abuse, or neglect are not covered under repair/replacement.   
  • All claims must be sent to the Mirage Systems inspection department for evaluation prior to replacement or refund.

Service Life

With proper use and care, your Mirage container and parts should provide many years of service.  Mirage Systems has not established a service life for its products, and there is no requirement under FAA TSO C-23( ) to set a service life for approved parachutes or components.  An appropriately rated parachute rigger is responsible for determining the airworthiness of the entire assembly each time the reserve parachute is repacked.  In effect, the rigger packing the reserve parachute is extending the service life of the entire assembly in 180 day intervals each time he/she signs the packing data card and affixes a seal to the reserve parachute.

If there are any questions or concerns about the airworthiness of a Mirage, contact us to arrange an inspection.