Frequently Asked Questions (FAQ)
- Can I buy direct from Mirage Systems?
Yes, but we recommend that you purchase your Mirage through a dealer where they can offer you hands-on service. If you are confused about which dealer to use, we can recommend one in your area, or recommend some of the larger ones, but you need to pick someone you'll be happy with. All of our dealers have our support, and we think they will each do a good job for you given the chance. If you want to go through your DZ, but they are not a dealer, encourage them to contact us and we will determine if they qualify for a dealership. Buy through Mirage or find a dealer near you.
- When are payments due?
Mirage Systems harness/containers are made custom for each customer. A deposit or full payment may be required at the time of ordering.
- May I make payment with a credit card?
Yes, Mirage Systems accepts Visa, MasterCard, American Express and Discover. The discount on your purchase, if any is received, will be reduced by 3% when using a credit card for payment.
- Does Mirage Systems offer financing?
No, we no longer offer financing options for our containers.
- What are Mirage Systems return policies?
On custom orders, we guarantee the fit of your Mirage for ninety days after receipt. Any modifications required after that time are at the customer's expense. Stock rigs do not carry the same guarantee. Modifications for fitting are charged to the customer. A stock rig may be returned for a nominal restocking fee. Mirage Systems reserves the right to refuse any return. All sales are final.
- What does Mirage Systems warrantee?
Mirage Systems warranty covers all manufacturing defects for 90 days. Excessive wear, abuse, or neglect are not covered under our warranty. All warranty claims must be sent to the Mirage Systems customer service department for inspection and evaluation.
- How will my Mirage order be shipped?
Mirage Systems uses UPS ground for product shipments. UPS has shown the most reliability and consistency of all the courier services. Packages inside the continental US will be shipped ground service. Upgrades are available at additional cost. Dealers wishing to use other services do so at the DEALER'S risk. Some forms of shipping services will incur additional handling fees.
Please note that everything that leaves Mirage Systems will be shipped requiring an adult signature for delivery. We are hesitant to make any exceptions to this rule but if you do wish to waive the signature required you will be responsible for any lost or undelivered items and release Mirage Systems of all liability.